Project Name
MedTrack
Scope of Work
Dashboard redesign, UX research, user flows, visual design
MedTrack
Overview
MedTrack is a SaaS dashboard built for retail pharmacies to manage day-to-day operations in one place. It covers inventory, expiry date tracking, purchasing, suppliers, returns, reporting, and staff activity across multiple user roles. This redesign focuses on reducing daily friction. The existing experience was creating unnecessary complexity, simple tasks took too long, and mistakes increased under pressure. The goal was to make MedTrack easier to navigate and quicker to use.
The Problem
Our users are struggling with the current dashboard because it feels confusing and hard to use. Everyday tasks like tracking expiry dates and managing purchases take too many steps, which wastes time and increases mistakes. We need a redesign that makes the whole experience faster, clearer, and easier to manage.
UX Research & Discovery
Through user interviews, we uncovered key pain points that shaped the redesign. Users couldn't tell what needed attention first, so they ended up clicking across pages just to start their day. Buying stock took more steps than it should, making a routine task feel unnecessarily complicated. Alerts for items close to expiry were easy to miss, and by the time someone noticed, stock had already gone to waste. Many users knew exactly what they needed to do, but finding it on the dashboard was the hard part.
Building the Right Solution
Before jumping into design, we mapped out the user flow to understand exactly where the experience was breaking down and why. We identified the core actions users needed: seeing medication stock counts, toggling between drug categories, opening restock flows for low stock items, reviewing pending orders, and getting AI-powered context-aware answers from inventory data. Each of these had to be reachable with minimal effort.
Designing for Real Users
We designed around two key personas. The Superintendent Pharmacist who wants one place that shows what needs attention today: trusted numbers, quick exports, and a clear audit trail of who did what. And the Inventory Manager who needs to get ahead of low stock before it becomes an emergency, follow an order from request to arrival, and verify that what was delivered matches what was ordered.
Aligning Design with Business Goals
The UX strategy focused on three key challenges. First, the overview was showing a lot of numbers but not telling users what to do next. I redesigned it to surface what actually needed attention so users could act the moment they logged in. Second, the most common tasks were taking too many steps. I stripped them back so users could go from spotting a problem to fixing it without losing momentum. Third, the page had too much information competing for attention. I restructured the hierarchy so urgent items were impossible to miss and everything else stayed out of the way.
Challenges & Solutions
Simplifying the dashboard without losing important information was tricky. I reworked the hierarchy so urgent items stood out and secondary details stopped fighting for attention. Users were spending time looking for actions that should have been immediately reachable, so I introduced a 'New' button in the navbar that brought everything into one place. The old activity feed made it hard to tell what actually mattered, so I cleaned up the structure, added context to each entry, and built in hover interactions on user names so managers could get to the right person without digging around. One of the biggest frustrations was not knowing where to start, so we fixed that by adding a 'Today's Priorities' section that surfaces the most urgent tasks the moment users open the dashboard.
Outcome
The final design introduced a stronger visual hierarchy that surfaces urgent items first, keeps key context easy to scan, and makes important actions easier to find. To validate the redesign, I built a prototype and tested it with real users. Their feedback showed where things still felt off, and I used that to make the final round of improvements. The redesign resulted in 41% faster workflow navigation, giving healthcare teams a reliable tool for managing day-to-day pharmacy operations.
- 41% faster workflow navigation
- Faster task completion: users moved through key workflows quicker after urgent items and actions were made easier to find
- Improved action discoverability: bringing key actions under one entry point meant users stopped searching and started doing
- Better update scanability: a clearer activity feed meant users could tell what changed, who did it, and when, at a glance